Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note that any shipping charges included on your initial order will not be included in a refund amount.

Please note that digital items, custom or personalized items and intimate items, like earrings, are not eligible for return or refund.  If you have questions or concerns, please reach out and we will do our best to help.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@velostudiodesign.com. Please note that returns will need to be sent to the following address: 35 Stonewall Cir. Westmoreland, NH 03467.  Your packing slip may show a different address for returns if it was a large print (or prints) that was shipped from my print lab, but please send returns to the above address only. 

If your return is accepted, you will still be responsible for return shipping.  We recommend tracking and insurance as we are not responsible for items lost during shipping. Items sent back to us without first requesting a return may not be accepted, at our discretion. 

You can always contact us for any return question at support@velostudiodesign.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Please note, we are not responsible for items lost during shipping or that go missing after delivery.  You will need to work with the carrier for reimbursement.  We will help as much as possible should a situation arise.

Exceptions / non-returnable items

Digital download files are automatically final sale due to the digital nature of the product.  These purchases are not returnable/refundable.

Earrings are not returnable due to the nature of the product.  These purchases are not returnable or refundable.  Please reach out if you have questions or concerns.

Certain types of items cannot be returned, like digital download items, or custom products (such as special orders or personalized items), or items that have health or hygiene concerns with the returned product. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@velostudiodesign.com.